PRIVACY AND SECURITY POLICY
All services provided in our store belong to our company, Lotus Mikrobiyal, and are operated by our company.
Our company may collect personal data for various purposes. Below, it is stated how and in what manner the collected personal data is gathered and how it is protected.
By filling out membership forms or various forms and surveys on our store, certain personal information (such as name, surname, company information, phone number, address, or email address) is collected from members as required by the nature of the business.
Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Members may choose whether to receive such information during registration and can later change this preference through their account settings or via the link included in the notification message.
Personal information transmitted electronically to our store by our members during the approval process via our website or email will not be disclosed to third parties outside the purposes and scope defined in the “Membership Agreement” made with our members.
In order to identify system-related problems and to quickly resolve issues or disputes that may arise regarding the services provided, our company records and uses members’ IP addresses. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.
Our company may also use the requested information for direct marketing purposes, either by itself or in cooperation with its partners, beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company or provided by the user, or information related to transactions carried out through our store, may be used by our company and its partners for statistical evaluations, database creation, and market research without disclosing the identity of our members.
Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation, and to take all necessary measures and show due diligence to ensure and maintain confidentiality and to prevent the unauthorized use or disclosure of all or any part of confidential information to the public or to third parties.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is not stored in our system under any circumstances.
When you enter the transaction process, there are two things you should check to understand that you are on a secure site. One of them is a key or lock icon located at the bottom of your browser. This indicates that you are on a secure webpage and all your information is encrypted and protected.
Information related to the credit card used during shopping is encrypted with a 128-bit SSL (Secure Sockets Layer) protocol and transmitted directly to the relevant bank for verification, independently from our shopping websites. If the card is approved, the shopping process continues. Since no information about the card can be viewed or stored by us, it is prevented from being obtained by third parties under any circumstances.
The reliability of payment, billing, and delivery address information for orders placed online with a credit card is checked by our company against credit card fraud. Therefore, customers placing orders for the first time must have their financial and address/phone information verified before their orders can proceed to the supply and delivery stage. If necessary, the customer or the relevant bank may be contacted for verification.
Only you can access and modify all the information you provide during registration. As long as you keep your login information secure, it is not possible for others to access or change your information. For this purpose, all membership processes are conducted within a 128-bit SSL secure environment, which is an internationally recognized encryption standard.
Websites that provide clear contact information, including customer service lines and full address and phone details, are generally more preferred. This allows you to obtain detailed information about any concerns and assess the reliability of the company providing online shopping services.
Note: We recommend that you pay attention to whether the website includes a clear address and phone number. Before making a purchase, note all contact details of the store and verify them by calling if necessary. All necessary company information is provided on our online shopping websites.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Your identity and credit card information that you send to us via the mail-order method will be stored in accordance with our confidentiality principles. These details are retained for 60 days to handle potential objections with the bank regarding credit card charges and are then destroyed.
If any amount other than the approved mail-order form amount is charged to your card, you may object to the bank and prevent payment, so this does not pose a risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may provide links to other websites. Our company is not responsible for the privacy practices or content of these linked sites.
Advertisements published on our website are delivered to users through our advertising partners. The principles in this Privacy Policy apply only to the use of our store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited cases listed below, our company may disclose user information to third parties outside the provisions of this Privacy Policy:
- To comply with legal obligations imposed by laws, decrees, regulations, and other legal authorities
- To fulfill and implement the requirements of the Membership Agreement and other agreements with users
- When information is requested by authorized administrative or judicial authorities in accordance with due process
- When it is necessary to provide information to protect users’ rights or security
EMAIL SECURITY
In emails you send to our customer service regarding any order, never include your credit card number or passwords. Information contained in emails may be seen by third parties, and our company cannot guarantee the security of information transmitted via email.
BROWSER COOKIES
Our company may obtain information about users visiting our store and their use of the website by using technical communication files (cookies).
These cookies are small text files sent by a website to the user’s browser and stored in the main memory. They facilitate the use of the internet by storing site status and preferences.
Cookies help to obtain statistical information such as how many people visit the site, how often, for what purposes, and how long they stay, and allow dynamic content and advertisements tailored to users.
Cookies are not designed to retrieve personal data or any other information from your email or memory. Most browsers accept cookies by default, but users can change their settings to block cookies or receive warnings when cookies are sent.
Our company may amend the provisions of this Privacy Policy at any time by publishing it on the website or notifying users via email. Changes take effect on the date of publication.
For any questions or suggestions regarding our privacy policy, you may contact us via email at info@lotusmikrobiyal.com.
You can also reach our company using the contact details below:
- Company Name: Lotus Mikrobiyal
- Address: Yukarı Dikmen Mah. Şht. Aytekin Yavuz Cad. No:12/17 Çankaya / Ankara / Turkey
- Email: info@lotusmikrobiyal.com
- Phone: +90 312 704 01 38